If there is an issue with the order you receive, please contact us within 15 days of receiving your order. One of our representatives will be happy to help make things right.

Please contact us via email: support@thatcoolshirt.com

Your order has an issue of inadequate quality. The claim must be accompanied by full of clear evidence as below:

  • Photo(s) of quality issues and any damaged parts of the actual product received;
  • Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
  • Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
  • Photo(s) of the original shipping label of the product received.

After a careful check on your order, our customer service will then help provide a replacement or refund if deemed appropriate.

If we confirm via email that you are eligible for a refund, your refund will be processed by our internal team within 07 business days of refund confirmation. Please note that your payment provider decides when your refund will go back to your payment account, payment fee and shipping fee are non-refundable.

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RETURN

Return address: 1975 Placentia Ave, Costa Mesa, CA 92627, United States.

Customer is responsible for the return and exchange shipping rate.

Restock fee: We do not charge restock fee.

Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.

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DISCLAIMER

  1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.
  2. We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.
  3. When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.
  4. We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at support@thatcoolshirt.com as soon as possible to receive prompt support.